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Fraud Awareness - What to Watch Out For

Where I can find my account details?

Beneficiary Name Verification (from 5 October 2025)

Urgent Payment – How It Works?

Are my funds save with Valyuz?

How to submit Mass Payment file?

How to authorize payments?

How to save beneficiaries for reoccurring payments?

What should I do if I forgot my Password?

Can I upload SWIFT, SEPA and Internal payments together?

What size and how many payments can be uploaded in the Mass/Bulk payments file?

What payment supporting documents are requested?

Why is Valyuz asking me for information/documentation regarding my payments?

What is a cut-off time?

Is it possible to deposit cheques to Valyuz account?

How to sign multiple payments at once?

What currencies are supported by Valyuz for sending and receiving funds?

What to do if my payment is missing?

How do I request a payment recall?

How can I cancel a payment?

What are the differences between SEPA and SWIFT IBAN?

How can I get proof of payment?

What is an MT103 message?

SWIFT payments fees. What is the difference between OUR and SHA type?

How long does it take to process a SWIFT payment?

What is a SWIFT payment?

How long does it take to process a SEPA payment?

Can we send and receive payments via SEPA Direct Debit?

Does Valyuz support Instant SEPA?

What is a SEPA payment?

How to add a new user to my account?

Managing Existing Account

Why is my account blocked or suspended?

Managing Existing Account

What is required to proceed with the audit of the company? Is there an audit fee?

Managing Existing Account

How can I reach Valyuz Support Team?

Managing Existing Account

How can I change my personal contact details, such as my email address and phone number?

Managing Existing Account

How can I change the contact details for my corporate account, such as the email address and phone number?

Managing Existing Account

What should I do if we have changes in the company?

Managing Existing Account

How to change my Two-Factor Authentication (2FA) method?

Managing Existing Account

How do I set up a Two-Factor Authentication (2FA) on my account? What is a One-Time Password (OTP)?

Managing Existing Account

What is a Request (former Signed Message)?

How can I close my account? Is there any fee to close the business account?

Managing Existing Account

What are OTP/MAC Keys? How to switch to them?

Managing Existing Account

How to sign multiple payments at once?

What is a Mass Payment?

Mass/Bulk Payments

Is there an application processing fee for onboarding?

Applying for Account

Can I choose signature rights for payment approvals?

Applying for Account

Can I set up different roles for users in my business account?

Applying for Account

What are the supported business legal entities?

Applying for Account

Can I open a segregated account?

Can I open an individual account?

Applying for Account

What account type I can open with Valyuz: B2B/B2C/C2C?

Applying for Account

Which industries are prohibited?

Applying for Account

What documents do I need to open a Valyuz account?

Applying for Account

How can I open a business account?

Applying for Account

Which countries are a part of SEPA?

What are the restricted countries?

Applying for Account