Fraud Awareness - What to Watch Out For
Overview
Fraud remains a significant and evolving risk across the financial sector. While robust controls are in place, many fraud attempts rely on manipulation, impersonation, or creating a sense of urgency rather than exploiting system weaknesses.
This guide outlines common fraud risks and provides practical steps to help you protect your Valyuz account.
Common Fraud Risks
- Payment Manipulation
Fraudsters may attempt to pressure or mislead you into making payments that appear legitimate but are fraudulent.
Examples include:
• Urgent or last-minute payment requests
• Requests marked as “confidential”
• Sudden changes to beneficiary or supplier details
What to do:
If a request feels rushed or unusual, pause and verify it through a trusted communication channel before proceeding.
- Account Takeover
Unauthorized parties may try to access your account using stolen or compromised credentials.
Warning signs:
• Unexpected login or password reset notifications
• Transactions you do not recognize
• Changes made without your involvement
What to do:
Act immediately if you notice any unusual activity.
- Impersonation
Fraudsters may pose as trusted individuals or organizations, including Valyuz employees, suppliers, or business partners.
Be cautious if someone:
• Contacts you unexpectedly by phone or email
• Requests sensitive or security-related information
• Applies pressure or creates urgency
Important:
Valyuz will never ask for your passwords or full login credentials.
- AI-Generated and Deepfake Scams
Fraud attempts may involve highly convincing emails, messages, or even voice and video communications that appear genuine.
What to do:
Always verify unusual or sensitive requests through a known and trusted contact method, especially when payments or account access are involved.
- Suspicious Emails, Links, or Messages
Fraudulent communications are often used to trick users into sharing information or taking action.
Watch out for:
• Emails claiming a payment was made or failed
• Links asking you to “verify” or “confirm” account activity
• Unexpected attachments or unfamiliar senders
What to do:
Do not click on unverified links or share sensitive information.
How You Can Help Protect Your Account
To reduce the risk of fraud, please:
• Keep your login and access details strictly confidential
• Never share credentials via email, phone, or messaging apps
• Use secure internal approval processes for payments
• Act quickly if anything appears suspicious
What to Do If You Suspect Fraud
If you notice any suspicious activity related to your Valyuz account, contact us immediately:
Email: support@valyuz.com
Please include:
• A brief description of the issue
• Relevant dates and transaction details (if applicable)
• Any suspicious communication received
If fraud is confirmed, we also recommend reporting the matter to your local police authority.
Final Note
Fraud prevention depends on early detection and prompt action. If something does not look right, it is always better to raise it as soon as possible.