How do I request a payment recall?

If the payment hasn’t been executed, you can just cancel the payment.

However, if the payment is currently being processed, a recall will allow you to stop the transaction from completion.

A payment recall can be requested via a signed message through the Valyuz internet banking system. Please provide the date of the payment, transaction ID, and amount.

Please note that the processing time of the payment recall may be very different. In some cases, it can take only a week and, in some cases, it can take a month, it depends on the case. Additionally, in case of a successful recall, the returned amount may be less than originally instructed, because of intermediary bank fees.

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