How I can send my questions or complaints?

Questions or complaints can be sent as an internal message or as an e-mail to support@valyuz.com.

Our customer’s satisfaction is our priority – we will assess your questions/comments/complaints in an urgent matter.

You can find our complaint policy here.

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Local UK Payments

SWIFT payments fees: OUR and SHA

Is it possible to deposit cheques to Valyuz account?

What supporting documents are requested?

How can I get proof of payment?

How can I check if IBAN is SEPA or SWIFT?

What to do if my payment is missing?

What are SWIFT Payments?

What are SEPA Payments?

Can we send and receive payments via SEPA Direct Debit?

Does Valyuz support Instant SEPA?

SEPA List

How to sign multiple payments at once?

Where I can find my bank details?

Are there any countries that are restricted for payments?

How do I request a payment recall?

How can I cancel a payment?

Why Valyuz is asking me for information/documentation regarding my payments?

What is the payment processing time?

What currencies are supported by Valyuz for sending and receiving funds?

How to add a new user to my account?

Managing Users and Permissions

Who can be a “Full Access” user?

Managing Users and Permissions

Who can be a “View Only” or “Typing Only” user?

Managing Users and Permissions

What type of access we can provide to Valyuz corporate accounts?

Managing Users and Permissions

How to change my 2-authentication method to OTP/MAC keys?

Managing Account

How can I close my account?

Managing Account

Why is my account blocked or suspended?

Managing Account

What should I do if we have changes in the company?

Managing Account

What should I do if I forgot my Login or Password?

Managing Account

How can I change corporate account contact details?

Managing Account

Why is personal information requested?

Applying for Account

How can I verify our corporate documents?

Applying for Account

What are prohibited businesses?

Applying for Account

Does Valyuz Share/Disclose my personal information?

Applying for Account

How can I verify my identity and why do I need to do it?

Applying for Account

How can I open an account with Valyuz?

Applying for Account

Are my payment and clients’ funds accounts safe with Valyuz?

What are the benefits of Valyuz?

Where is Valyuz located?

What is Valyuz?

Mass Payments Training

Mass/Bulk Payments

How to cancel Mass payment file that you already submitted?

Mass/Bulk Payments

What do different Mass payment statuses mean?

Mass/Bulk Payments

Can I upload SWIFT/SEPA and Internal payments together?

Mass/Bulk Payments

What size and how many payments can be uploaded in Mass/Bulk payments file?

Mass/Bulk Payments

What is Mass/Bulk Payments?

Mass/Bulk Payments

Valyuz User Guide