Key Account Manager

🎯 The role

We are looking for an Key Account Manager to manageand develop relationships with our existing clients, ensuring high servicequality, long-term retention, and commercial growth.

This role combines client relationship management,customer retention, and business development, working closely with internalteams to deliver a strong and consistent client experience across Valyuzproducts and services.

🧩 What you’ll do

• Maintain     daily communication with key clients via email, phone, video calls, and     in-person meetings
• Build     and maintain long-term, trust-based client relationships
• Act     as the main point of contact and ensure timely, effective issue resolution
• Execute     day-to-day customer retention activities aligned with defined KPIs
• Support     the implementation of customer success and retention strategies
• Monitor     market trends and competitor activity to identify opportunities to improve     client loyalty
• Identify     up-sell and cross-sell opportunities within existing client portfolios
• Prepare     tailored commercial offers, pricing proposals, and client solutions
• Support     integration projects, marketing initiatives, and client engagement     activities
• Contribute     to defining and improving the customer lifecycle and retention programs
• Support     continuous improvement of internal processes and client engagement     frameworks
• Track     and achieve assigned KPIs and performance objectives
• Analyze     client activity to identify risks and growth opportunities
• Provide     insights and feedback to support the company’s overall customer success     strategy

🎁 Why join Valyuz

• Health     insurance from day one
• Employer     contribution to 3rd pillar pension funds
• €3,000     annual learning and studies budget
• Hybrid     work model and flexible working hours
• Monthly     sports or wellness compensation (75% up to €50)
• Onsite     facilities with beverages delivered to your office of choice
• Annual     summer workation
• Active     social life, Happy Hours, and company events
• Christmas     and Birthday gifts
• Professional     corporate photoshoot (LinkedIn & Teams)